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Business Process Outsourcing - Areas
Major Areas Of Bpo Sector
- IT enabled services (ITES)
- E-logistics
- Management of facility & operations
- Legal services
Types of BPO There are several types of BPO providers. One way
to categorize them is as:
- transaction
- niche
- comprehensive
Transaction providers handle a single process (such
as payroll), at their sites and with their people. They are accountable for the
transactions only, and they are paid per transaction. This form of outsourcing is
easiest to manage, but it can also fragment operations because different pieces
are handled by different providers.
Niche providers handle several processes (such as employment,
which includes hiring and staffing). They may work at their site (or the company's)
and they may take on some of company's staff. They are accountable for the outcomes
of those processes (such as reduced time to hire or lower attrition), so they may
be paid based on outcomes.
Comprehensive providers handle the transactional and
administrative processes of a function (such as HR). They work globally, they aim
to increase process effectiveness, and they are generally paid based on outcomes.
This is the newest form of BPO and it involves the most change because the providers
introduce new and better practices and processes.
Read more about WebExcel as a BPO Company,its Business Process Outsourcing Offerings including BPO Consulting. Read about BPO India Services and benefits of Business Process Outsourcing in India.
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Verticals
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Insurance & Financial Services
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Manufacturing, Logistics & Distribution
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Telecom/Technology
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Hospitality & Travel
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Energy & Utilities |
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Business Process Outsourcing
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Global BPO Industry is estimated $120bn- $150bn |
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Offshore BPO is estimated at US$11.4bn |
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India has revenues of US$6.4bn from BPO |
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India has revenues of US $36bn from IT and BPO. |
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bpo@webexcelsolutions.com