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Business Process Outsourcing - Areas
Major Areas Of Bpo Sector
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IT enabled services (ITES)
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E-logistics
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Management of facility & operations
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Legal services
Types of BPO
There are several types of BPO providers. One way to categorize them is as:
- transaction
- niche
- comprehensive
Transaction providers handle a single process (such as payroll), at their sites and
with their people. They are accountable for the transactions only, and they are paid per
transaction. This form of outsourcing is easiest to manage, but it can also fragment
operations because different pieces are handled by different providers.
Niche providers handle several processes (such as employment, which includes hiring
and staffing). They may work at their site (or the company's) and they may take
on some of company's staff. They are accountable for the outcomes of those
processes (such as reduced time to hire or lower attrition), so they may be
paid based on outcomes.
Comprehensive providers handle the transactional and administrative processes of a
function (such as HR). They work globally, they aim to increase process effectiveness, and they are generally paid based on
outcomes. This is the newest form of BPO and it involves the most change because the
providers introduce new and better practices and processes.
Read more about WebExcel as a
BPO Company,its
Business Process Outsourcing Offerings including
BPO Consulting. Read about
BPO India Services and benefits of
Business Process Outsourcing in India.
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Verticals
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Insurance & Financial Services |
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Manufacturing, Logistics &
Distribution
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Telecom/Technology |
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Hospitality & Travel |
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Energy & Utilities |
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Business Process Outsourcing
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Global BPO Industry is estimated $120bn- $150bn |
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Offshore BPO is estimated at US$11.4bn |
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India has revenues of US$6.4bn from BPO |
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India has revenues of US $36bn from IT and BPO. |
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bpo@webexcelsolutions.com