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BPO Consulting and RFP Proposals
TIPs for BPO Proposals
When issuing a BPO request for proposal (RFP), explore the "realm of the possible"
by focusing on "what" you want done.Keep the "how" in your RFP to a minimum
Every provider has unique capabilities, so it's best to let them propose different
processes (the "how") rather than try to force fit them into one way of working.
Focus on the outcomes you want. The problem most prospective BPO clients encounter
up front is understanding the cost of the process they plan to outsource. Their
estimates are often one-half the true cost, for several reasons.
Department budgets are below true costs because of internal overhead allocations.
Companies do not count all the people or the technology support costs in a process.
And the costs of the process in outlying offices are often not known.
That's why many BPO clients often do not know whether a provider's proposed service
levels are any better than their own, because they have no benchmark of their internal
operation to use as a comparison. That's also why companies may back off from BPO.
For the first time, they see all the hidden costs they have never measured and start
to wonder whether BPO will really reduce costs. They also fear losing control of
their process, so they see their process more favorably than the providers' processes.
At webexcel we help companies work through these emotional issues and bring the
benefits and hurdles of BPO into a more realistic light. As with ITO, service level
agreements (SLA) are at the heart of the deal.
Without good benchmark data, client companies start out negotiating from a disadvantage.
Successful management means having the appropriate governance model, processes,
and skills in place, so that the relationship evolves with the business environment.
At the moment, outsourcing end-to-end BPO processes is not for the faint of heart
because it does involve transforming processes. But it can also lead to more world-class
processes than clients would implement on their own. Outsourcing is not a one-time
event; it is continuous. Companies that outsource one process later outsource another,
then another-as their strategies change and new outsourcing options open up. The
outsourcing field is thus not slowing down. At the moment, BPO is the driving force,
and it is developing fast.
Read more about WebExcel as a BPO Company,its Business Process Outsourcing Offerings including BPO Consulting. Read about BPO India Services and benefits of Business Process Outsourcing in India.
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Verticals
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Insurance & Financial Services
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Manufacturing, Logistics & Distribution
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Telecom/Technology
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Hospitality & Travel
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Energy & Utilities |
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Business Process Outsourcing
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Global BPO Industry is estimated $120bn- $150bn |
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Offshore BPO is estimated at US$11.4bn |
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India has revenues of US$6.4bn from BPO |
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India has revenues of US $36bn from IT and BPO. |
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bpo@webexcelsolutions.com