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BPO Consulting and RFP Proposals
TIPs for BPO Proposals
When issuing a BPO request for proposal (RFP), explore the "realm of the possible" by
focusing on "what" you want done.Keep the "how" in your RFP to a minimum
Every provider has unique capabilities,
so it's best to let them propose different processes (the "how") rather than try to force
fit them into one way of working.
Focus on the outcomes you want. The problem most prospective BPO clients encounter up front
is understanding the cost of the process they plan to outsource. Their estimates are often one-half the true cost, for several reasons.
Department budgets are below true costs because of internal overhead allocations.
Companies do not count all the people or the technology support costs in a process.
And the costs of the process in outlying offices are often not known.
That's why many BPO clients often do not know whether a provider's proposed service levels are any better
than their own, because they have no benchmark of their internal operation to use as a comparison.
That's also why companies may back off from BPO. For the first time, they see all the hidden costs
they have never measured and start to wonder whether BPO will really reduce costs.
They also fear losing control of their process, so they see their process more favorably than the providers' processes.
At webexcel we help companies work through these emotional issues and bring the benefits and
hurdles of BPO into a more realistic light. As with ITO, service level agreements (SLA) are
at the heart of the deal.
Without good benchmark data, client companies start out negotiating from a disadvantage.
Successful management means having the appropriate governance model, processes, and skills
in place, so that the relationship evolves with the business environment.
At the moment, outsourcing end-to-end BPO processes is not for the faint of heart because
it does involve transforming processes.
But it can also lead to more world-class processes than clients would implement on their own.
Outsourcing is not a one-time event; it is continuous.
Companies that outsource one process later outsource another, then another-as their strategies change
and new outsourcing options open up.
The outsourcing field is thus not slowing down. At the moment, BPO is the driving force, and it is developing fast.
Read more about WebExcel as a
BPO Company,its
Business Process Outsourcing Offerings including
BPO Consulting. Read about
BPO India Services and benefits of
Business Process Outsourcing in India.
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Verticals
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Insurance & Financial Services |
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Manufacturing, Logistics &
Distribution
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Telecom/Technology |
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Hospitality & Travel |
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Energy & Utilities |
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Business Process Outsourcing
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Global BPO Industry is estimated $120bn- $150bn |
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Offshore BPO is estimated at US$11.4bn |
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India has revenues of US$6.4bn from BPO |
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India has revenues of US $36bn from IT and BPO. |
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bpo@webexcelsolutions.com