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| Transhire leads the car hire market by Implementing Booking Engine |
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 | | | Client | | A large trading operator in the travel domain since more than twenty years offering car rental services across Europe, Australia and USA. |
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| Challenges |
| WebExcel provided the system for call centre booking which help the client increase its operating efficiencies resulting in increased revenue. With the success of the new call centre system in place it was then decided to have a new web based system. |
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| The challenge was to integrate the new web based system seamlessly with the call centre system. The system had to be multilingual, multicurrency and easily maintainable. |
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| Solution |
| In order to stay ahead of competition, the client had to achieve the goal of timely availability of critical information and an effective integration of the same with the existing processes. |
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| WebExcel, in its role as strategic IT consultant had already recommended a roadmap towards a robust technology solution. |
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| The proposed solution provided an e-booking engine which was an extension of the in-house system. The system was hosted on the internet and was now available 24 X 7 to the customers to book and print the voucher. The system also allowed agents and affiliates to book online and thus increased the marketing base of the company. |
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| The old branding and look and feel was retained so that the transition was seamless. |
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| Key features of the implementation were: |
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| • To provide car rental bookings on worldwide basis to the customer through web |
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| • To provide the agents and affiliates an online booking interface. |
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| • To allow the agents to track the number of bookings, commissions and their revenue through the various reports provided online. |
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| • Ability to configure the agents to access the various section of the website |
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| • Providing management and financial report |
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| Business benefits |
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| • Opening up of new revenue streams for the business resulting in increase in total bookings |
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| • An improved user experience resulted in a sharp increase in repeat bookings. |
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| • A significant improvement in customer satisfaction levels was noticed. |
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| • Improved Staff morale & service level |
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| • Improvement in forecast accuracy and MIS reports |
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| • Resources were utilized efficiently by relieving them of routine tracking issues, which was taken care by the system in place. |
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